Remitec Solutions Ltd (“We”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information through our website at www.remitec.co.uk and mobile applications (the “Services). Specifically, this Policy applies to the collection, use, storage, and transfer of information associated with Services.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Remitec Solutions Ltd, whose registered office is at 124 City Road, London, EC1V 2NX, United Kingdom.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Services. If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

What this privacy policy covers

This Privacy Policy applies only to your use of Our Services. Our Services may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Meaning of personal data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Information we may collect from you

Depending upon your use of our Services, we may collect some or all of the following personal contact information such as:

• Personal data submitted through forms on our website, www.remitec.co.uk, which encompasses details shared when inquiring or signing up for our services. Should you encounter issues with our site, we may request further information to resolve such matters.
• Participation in surveys is at your discretion; these are conducted for market research and service improvement purposes.
• We track and analyse the usage patterns and resource engagement on our website to enhance user experience and service delivery.

You will not be able to contact us on our Website without providing this information. This information will not be used for any other purpose unless you subscribe to our newsletter.

Utilization of Personal Information

In compliance with the General Data Protection Regulation (GDPR), our use of personal data is underpinned by a lawful basis, be it the fulfilment of contractual obligations, the receipt of your consent, or the pursuit of our legitimate business interests.

With your authorization and within the boundaries set by law, we may employ your personal data for marketing endeavours. This includes sending you emails about our services. We assure you there will be no unlawful marketing or spam. We are committed to protecting your rights in accordance with GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you are always at liberty to opt out.

Legal Basis for Processing Personal Information

Our processing of your personal data is lawful because it is:

• Required for our legitimate interests, including:
  • Operating and managing our business effectively;
  • Preventing fraud;
  • Delivering services to you;
  • Assessing and enhancing the quality of our services;
  • Keeping you updated on products and services pertinent to your usage;
  • Fulfilling our legal duties for retaining and sharing information as necessary;
  • Providing you with a seamless and satisfactory customer journey;
• Critical for the execution of our contract to deliver services to you;
• Obligatory for compliance with legal responsibilities we are subject to;
• Explicitly approved by you through your affirmative consent.

Disclosure of Your information

We will disclose your information to:

• Our sister companies, third party service providers and agents in order to provide the products and services;
• Other third parties, with your consent, whose products and services may be of interest to you;
• In the event that we sell or buy any business or assets, to the prospective seller or buyer of such business or assets;
• If Agpaytech or substantially all of its assets are acquired by a third party, to the acquiring third party; or
• A third party if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Agpaytech, our customers or others.

Data storage and Security

Your personal data is exclusively stored and processed within the UK. Our team members, who may be tasked with processing your orders, handling payment details, or providing support services, are all UK-based to ensure that there is no international transfer of your personal data.

By providing us with your personal data, you are consenting to its secure transfer, storage, and processing within the UK boundaries. We adhere strictly to the requisite data protection laws to guarantee the security of your information.

Your data is held on secure servers, with all payment transactions subjected to encryption. In instances where we have provided you with a password to access certain areas of our website, or where you have chosen one, the confidentiality of this password is your responsibility, and we advise that you do not share it with anyone.

Despite our rigorous security measures, the inherent nature of the internet means we cannot wholly guarantee the secure transmission of data to our website. Therefore, while we strive to protect your personal data, we must inform you that any data transmission is at your own risk. Upon receiving your data, we are committed to employing stringent protocols and security measures to prevent any unauthorized access.

External Website Links

Our site may offer links to other websites, which may be managed through our social media buttons or other means. We aim to link to websites that uphold our commitment to privacy. However, we are not responsible for the content, security, or privacy practices of these external sites, nor should a link be seen as an endorsement. When you navigate to another website from ours, their privacy policy and practices will apply. We advise reviewing their policies before submitting any personal data.

Behavioural Advertising

We collaborate with third-party partners to display advertisements on our website and manage our ads on other sites. These partners may use cookies to collect data about your activities on our and other websites, aiming to provide advertisements tailored to your interests. If you prefer not to have your information used for interest-based advertising, you have the option to opt out. Failing to opt out means you consent to receive general advertisements.

Managing Your Personal Data

1. Under the GDPR, you hold certain rights concerning the control of your personal data. When submitting data through our services, we provide options to limit our usage of your data, particularly for direct marketing. You have robust control over this and can opt out of emails by unsubscribing via the provided links in our correspondence. You can withdraw your consent at any time either through an electronic message or by selecting the “Unsubscribe” option available in any marketing material.
2. You may consider registering with one or more preference services that are designed to help eliminate unsolicited marketing. Nonetheless, these services won’t restrict marketing communications to which you’ve given your consent.
3. We welcome you to contact us should you need to access, remove, or amend your personal information for accuracy. Our policy is to respond to access requests within 30 days.

Access to Your Personal Information

You are entitled to request details and a copy of the personal data we hold about you; this is referred to as a “subject access request”. We have streamlined this process for your convenience. While you’re not required to use it, we’ve provided a Subject Access Request Form, available through our website, which can expedite our response.

Typically, there is no fee for processing a subject access request. However, should the request be clearly unfounded, repetitive, or excessive, we may charge an administrative fee. We aim to respond within 21 days, and certainly no later than one month from the receipt of your request. Complex requests may necessitate up to two months for a full response, but we will keep you informed throughout the process.

Cookies Policy

Our Services use first-party Cookies, set by us, to enhance your user experience and the quality of our services and products. You might also encounter third-party Cookies, which are set by external services or parties for advertising and analytics purposes. These Cookies enable us to gather and analyse user interaction, helping us to improve the way our Services function.

Your Rights

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data.
2. The right to access the personal data we hold about you.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Updates to Our Privacy Policy

Our Privacy Notice is subject to amendments over time, which may be prompted by legislative updates or alterations in our business operations impacting personal data security.

Modifications will be promptly disclosed on our platforms, and your continued use of our services after such updates will constitute your acceptance of the revised Privacy Policy. We advise you to review this notice periodically to stay informed of any changes.

Contact Information

For any queries, feedback, or requests related to this privacy policy, please direct your correspondence to our postal address at 124 City Road, London, EC1V 2NX, United Kingdom, call us at +44 (0) 20 8049 7462, or send an email to info@remitec.co.uk.

We are available to assist you and respond to any concerns or questions regarding our privacy practices.